Shipping policy

Last updated: 20 October 2026

UK delivery

Standard tracked delivery to the United Kingdom is free, with no minimum spend.

Delivery estimates

Estimated delivery is 7–12 working days after dispatch. Weekends and public holidays are excluded. This is a transit estimate, not a guaranteed arrival date. Any different delivery estimate shown for an item or at checkout will apply to that order.

We send a dispatch confirmation with tracking details when your parcel is on its way. Busy periods and transport disruption can cause delays. Contact us if your parcel is late, missing or shows an unexpected tracking update.

Address details and tracking

Check your delivery address before ordering. Email us promptly if a correction is needed; changes depend on whether the parcel has already been dispatched. You can also visit Track Your Order.

Problems with delivery

If a parcel is damaged, missing or delivered incorrectly, contact us with your order number. We will investigate and arrange an appropriate solution. Delivery delays do not remove your applicable cancellation or refund rights.

Contact us, 24/7

Email us at support@duayork.com at any time, 24 hours a day, seven days a week. We aim to reply within 24 hours. This is not an instant-response service.