Frequently Asked Questions

How do I choose my size?

Check the measurements and fit details in each product description. Sizing varies between styles. Email support@duayork.com if you would like help.

Do you offer free UK delivery?

Yes. Standard delivery to the United Kingdom is free, with no minimum spend.

How long does delivery take?

Estimated delivery is 7–12 working days after dispatch. See our Delivery & Returns page for details.

How do I track my order?

Use the tracking link in your dispatch confirmation email. If you need help, contact us with your order number.

What is your returns policy?

Contact us within 30 days of delivery to request a return. Read the returns information for the process and costs. Your statutory rights are unaffected.

What is the story behind Dua York?

Read the story of a love of clothing passed from mother to daughter, and our York shop’s thirty-one years, on our About Us page.

How can I contact you?

Email us at support@duayork.com at any time, 24 hours a day, seven days a week. We aim to reply within 24 hours. This is not an instant-response service.

You can also use our contact form.